Can community resource referral technologies support local COVID-19 response?

In our recent Health Affairs special issue article, we described experiences of 35 health care organizations implementing new community resource referral platforms, technologies designed to streamline the process of connecting individuals with social needs to resources addressing those needs. We found that, while early adopters were by and large satisfied with the platform they had chosen, they faced significant non-technological implementation challenges related to engaging community partners, managing change internally, and sharing data with non-health care partners.