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Family Connects: A novel social needs program within a pediatric emergency department

L.A.H. VonHoltz, A.L. Murray, D.L. Cullen
Acad Pediatr

Low-income families are disproportionately impacted by the COVID-19 pandemic with greater viral exposure and deepening economic strain. Accordingly, demand for resources in multiple domains including food, housing, and mental health has risen throughout the United States. Simultaneously, stay-at-home orders decreased contact with healthcare providers and social workers, individuals who often serve as key navigators of available social resources. Recognizing the need for enhanced social care integration in the emergency department (ED), the unique position of the ED for expanding social risk interventions as it serves as a point of care entry, and the potential power of ED staff working remotely, an interdisciplinary group of physicians nurses and social workers created an innovative virtual social resource referral program, “Family Connects”, within the ED of a large, metropolitan freestanding children's hospital. This report reflects on the first year of the program.

VonHoltz LAH, Murray AL, Cullen DL. Family Connects: A novel social needs program within a pediatric emergency department [published online ahead of print, 2022 Mar 6]. Acad Pediatr. 2022;S1876-2859(22)00150-4. doi:10.1016/j.acap.2022.03.002 PMID:35263657 PMCID: PMC8898784

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Publication year
Resource type
Peer Reviewed Research
Outcomes
Process
Patient Experience of Care
Population
Children and Youth
Social Determinant of Health
Not Specified
Study design
Other Study Design