Family connects: A novel social needs program within a pediatric emergency department

Low-income families are disproportionately impacted by the COVID-19 pandemic with greater viral exposure and deepening economic strain. Accordingly, demand for resources in multiple domains including food, housing, and mental health has risen throughout the United States. Simultaneously, stay-at-home orders decreased contact with health care providers and social workers, individuals who often serve as key navigators of available social resources. Recognizing the need for enhanced social care integration in the emergency department (ED), the unique position of the ED for expanding social risk interventions as it serves as a point of care entry, and the potential power of ED staff working remotely, an interdisciplinary group of physicians nurses and social workers created an innovative virtual social resource referral program, “Family Connects,” within the ED of a large, metropolitan freestanding children's hospital. This report reflects on the first year of the program.