The impact of a community resource navigator program on patient trust

Background: Addressing patients’ nonmedical needs has become a focal point in primary care research and practice. Programs such as the Center for Patient Partnerships’ Community Resource Navigator Program address social determinants of health by connecting participants to community-based resources in an effort to ameliorate unmet social needs. Methods: Twenty-six interviews were conducted with program participants to assess improvements in social needs and trust with the health care system as a result of the program. Results: Program participants reported increased trust in their provider or health system, improved health, and confidence in self-advocacy. Discussion: Findings suggest that in addition to providing crucial support to address participants’ unmet social needs, navigation programs have the added benefit of enhancing their relationship with the clinic and health system.