Pathways community HUB Institute model: A regional approach for supporting community health worker interventions

Care management services are commonly used for people with complex care needs. Growing evidence suggests that care management interventions that integrate community health workers (CHW) who share similar health and life experiences with the people they serve can improve health outcomes. However, many community-based organizations (CBOs) that employ CHWs may not have the necessary infrastructure to facilitate contracting with health care entities. Community care hubs can support partnerships between CBOs and health care entities by coordinating administration and infrastructure for a network of CBOs. The Pathways Community HUB Institute (PCHI) Model is an example of a community care hub approach that supports CHWs as critical members of care teams and has demonstrated positive impacts for people with complex health and social needs.