Providing transportation services to address health and social needs: Kaizen Health and Iowa Medicaid Managed Care Organizations

Goal: Address health disparities by offering transportation to meet members’ health and social needs.

Partners: Kaizen Health, a tech-enabled healthcare logistics brokerage; Iowa’s three Medicaid managed care organizations (MCOs): Iowa Total Care, Molina Healthcare of Iowa, and Wellpoint Iowa; and Iowa Medicaid

Location: Blackhawk, Bremer, and Des Moines Counties

Target Population: Medicaid members with diabetes and a health-related social need (HRSN); later expanded to include all members with HRSN by some MCOs

Key Outcomes: Members used rides to address medical needs and a range of HRSN, including to seek or maintain employment, address social isolation, and buy groceries.